Customer care
Track your order
Tracking runs through the carrier, not through this site. When your parcel is dispatched — within two working days of ordering — we send a confirmation email with a tracking link. Follow that link for live status.
No email yet? It may still be in preparation. Check your spam folder, then contact us with your order number and we will find it.
Tracking has not updated for five working days: contact us and we will open a claim with the carrier and either resend or refund.
Delivery times and costs are set out in Shipping Information.