Frequently asked questions

Free on orders over €60. Below that it is a flat €4,90, shown in your bag before you pay. Full detail in Shipping Information.

Orders are dispatched within two working days. Domestic delivery takes 2–4 working days from dispatch, and the rest of the EU 4–8. Large items such as planter boxes and greenhouses may travel on a pallet service and take longer.

Yes. You will get a tracking link by email when the parcel leaves us. You can also use Track Your Order.

Not at the moment. We deliver within the European Union.

30 days from delivery for unused items in their original packaging — longer than the 14 day statutory cooling-off period, and it does not replace your legal rights. See Returns & Refunds.

You do if you have changed your mind. We do if the item is faulty, not as described, or we sent the wrong thing.

We refund within 14 days of receiving the item back. Your bank or PayPal then takes a further three to ten working days to show it.

Card payments through Stripe — Visa, Mastercard, American Express, Apple Pay and Google Pay — and PayPal.

Payment is handled entirely by Stripe or PayPal. Your full card number never reaches this site and we do not store it.

Yes. Prices are shown in euros including VAT where applicable.

Everything is covered by your statutory rights against faults. If something fails in normal use, contact us with your order number and we will sort it out.

For the products where it matters — pruning shear blades and springs, sprayer seals, solar light batteries — yes. Email us with the product and we will tell you what is available.

Drain and bring in anything that holds water: hoses, sprayers and drip lines will split if water freezes inside them. Clean and oil blades before storing. Each product page has a care and maintenance section with specifics.