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GREEN HILL GARDENHOME & GARDEN

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Returns & Refunds

30 day returns

You have 30 days from delivery to return an item you have changed your mind about. This is longer than the 14 day statutory cooling-off period consumers are entitled to, and it does not replace or limit your legal rights.

To be returned under this policy an item must be unused, complete, and in its original packaging.

Items we cannot take back

  • Items that have been used, planted into, assembled or installed
  • Items returned without their original packaging
  • Items damaged after delivery through misuse

This does not affect your rights where an item is faulty or not as described.

How to return something

  1. Email greenhillgardenshop@gmail.com with your order number and which items you are returning.
  2. We will reply with a return address and instructions.
  3. Send the item back, packed well enough to survive the journey.

Please do not send anything back before contacting us — unannounced returns can take considerably longer to match to an order and refund.

Who pays for return postage

If you are returning an item because you changed your mind, you pay the return postage. We recommend a tracked service; until the item reaches us it remains your responsibility.

If the item is faulty, was not as described, or we sent the wrong thing, we pay — we will send a prepaid label or refund your postage cost.

Refunds

Once we have received and checked the item, we refund to the original payment method within 14 days. Refunds include the standard outbound shipping you paid, except where you chose a more expensive delivery option, in which case we refund the standard rate.

How long the money takes to appear depends on your bank or PayPal, usually between three and ten working days.

Faulty items

If something arrives faulty or develops a fault, contact us at greenhillgardenshop@gmail.com with your order number, a description and photographs. Depending on the circumstances you are entitled to a repair, a replacement or a refund.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order — it is faster than waiting for an exchange to be processed.

Questions

greenhillgardenshop@gmail.com, or write to Nexum Group Limited, Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.