Shipping Information

How and when your order reaches you.

Cost

Free shipping on orders over €60. Below that, shipping is a flat €4,90. The cost is calculated in your bag and shown before you pay.

Dispatch

Orders are dispatched within two working days. Orders placed at the weekend or on a public holiday are processed on the next working day.

You will receive a confirmation email when you order, and a second email with tracking details when the parcel leaves us.

Delivery times

Delivery times are estimates from the date of dispatch, not the date of order.

| Destination | Estimated delivery | |---|---| | Domestic | 2–4 working days | | Rest of the EU | 4–8 working days |

Large or heavy items — planter boxes, composter bins, greenhouses — may travel on a pallet service and take longer. Where that applies it is noted on the product page.

Where we deliver

We currently deliver within the European Union. We do not deliver to PO boxes. If your address is remote or on an island, a carrier surcharge may apply; we will contact you before dispatching if so.

Checking your parcel

Please check the parcel on arrival. If the packaging is visibly damaged, note it with the carrier where you can, and tell us at greenhillgardenshop@gmail.com within 48 hours with photographs so we can resolve it quickly.

If something goes missing

If tracking has not updated for five working days, contact us at greenhillgardenshop@gmail.com with your order number. We will open a claim with the carrier and either resend the order or refund it.

Questions

greenhillgardenshop@gmail.com, or write to Nexum Group Limited, Flat 2304, 23/F, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mong Kok, Hong Kong.